Original challenge:  “How can we increase Stockholmers’ commitment and participation in the city’s development?” “How can we think anew and develop the working methods we have today to listen to what Stockholmers think about the service and the services that the city provides?”
Challenge from: Stockholms Stad – Quality Department
Redefined challenge: “How might we establish a standardised way to use citizen insights as the basis for decision-making?”
Solution: Insiktsrådet
Concept: Insiktsrådet is a council, a physical meeting, to gather useful insights in a standardised and effective way, all the way from the ones in direct contact with the citizens (e.g. service providers) to the ones writing the reports which are the basis for decision-making in the City. Through Insiktsrådet, decision-makers but also employees working with service quality get actionable, real-life input and thus are able to improve city services to match the needs of Stockholmers.
Team: Citizen Matters Anna-Maria Assey, Don Kamoya, Francisca Leonardo, Katalin (Kati) Vincze, Kristina Andersson, Weihua Wang, Oliver Eisen (half-time)

Report abstract

This report describes our work in addressing the challenge assigned to our group by the City of Stockholm in better understanding and increasing citizen participation in city matters. From parks and swimming pools to social housing and pre-schools, the City of Stockholm provides a range of facilities and services to its citizens through the welfare system. During our design thinking process, we deep-dived into ways the City currently collects input from citizens, which also led us to explore the internal structure of such a massive organisation. We interviewed employees and citizens, brainstormed, developed several concepts, tested prototypes and came up with our final concept – Insiktsrådet. Insiktsrådet is a council, a physical meeting, to gather useful insights in a standardised and effective way, all the way from the ones in direct contact with the citizens (e.g. service providers) to the ones writing the reports which are the basis for decision-making in the City. Through Insiktsrådet, decision-makers but also employees working with service quality get actionable, real-life input and thus are able to improve city services to match the needs of Stockholmers.